Guzli – AI Chatbot for Customer Support & Lead Capture

Description

Guzli is an AI Chatbot for Customer Support & Lead Capture. Install the Guzli chat widget on your WordPress site in minutes (no theme edits) and give visitors instant answers around the clock.

Why use Guzli on WordPress?

• AI customer support: answer FAQs instantly and reduce repetitive tickets.

• Lead capture: collect qualified leads from high-intent visitors.

• Fast setup: install the plugin, paste your keys, and go live.

• Works with any theme: loads the widget sitewide and initializes automatically.

Top features

• Train on your content: add websites, files, and text snippets so your chatbot answers using your real support material.

• Instant, accurate answers: respond in seconds using your knowledge base instead of generic replies.

• Customer support automation: reduce repetitive tickets by handling common questions automatically.

• Lead capture: collect contact details during chat and review captured leads in your dashboard.

• Human handoff when needed: route conversations to a human when a request needs follow-up.

• Multi-channel support: deploy on your website and connect additional channels like Slack from the Guzli dashboard.

• Help center publishing (optional): host a public help center and keep articles in sync for consistent answers.

• Analytics and reporting: review conversations, lead capture outcomes, and coverage gaps so you can improve deflection over time.

• Widget customization: adjust colors, logo, avatar, theme (light/dark/system), launcher position, and copy.

• Conversation starters + welcome message: guide visitors with suggested questions and a branded introduction.

• AI Search Bar mode: swap the chat bubble for a docked AI search bar experience.

• Prompt bubbles: show rotating hints that nudge visitors to ask questions.

• Business hours controls: optionally hide the widget outside of your coverage window.

• Identity verification (advanced): securely identify logged-in users using a signed token from your backend.

Common use cases

• Customer support automation (deflect repetitive questions)
• Pre-sales Q&A and lead qualification
• Product discovery and onboarding
• Contact capture on high-intent pages (pricing, demo, checkout)
• AI chatbot for WooCommerce stores and service businesses (works with any WordPress theme)

How it works

1. Create a Guzli account and an agent in the Guzli dashboard.
2. Create a client API key for the WordPress widget.
3. In WordPress, go to Settings > Guzli Options and paste:
   • API Key
   • Agent ID
4. The plugin loads the Guzli widget script sitewide and mounts it automatically.

External services

This plugin relies on external services to load the chatbot widget and deliver AI responses.

1) Guzli widget script CDN (https://cdn.guzli.com/widget/latest/guzli.iife.js)
– Used to load the chat widget on your site.
– Data sent: standard HTTP request data when the script is requested (e.g., IP address, user agent) so the file can be delivered.
– Terms of Service: https://www.guzli.com/terms/
– Privacy Policy: https://www.guzli.com/privacy/

2) Guzli API (https://gateway.guzli.com)
– Used to connect the widget to your Guzli account and deliver chat responses/lead capture.
– Data sent: API key and Agent ID when the widget initializes; chat messages and related metadata (such as page URL, page history, browser information, and IP address) when visitors interact. This context helps improve chatbot responses.
– Telemetry can be disabled in the WordPress settings (Disable telemetry) or by setting disableTelemetry: true in the widget initialization options when embedding the script.
– Terms of Service: https://www.guzli.com/terms/
– Privacy Policy: https://www.guzli.com/privacy/

Helpful links

• Guzli Website: https://www.guzli.com/
• Create an account: https://app.guzli.com/
• Terms of Service: https://www.guzli.com/terms/
• Privacy Policy: https://www.guzli.com/privacy/

Security and privacy

If you need to identify logged-in users, use Guzli identity verification (a signed token generated by your backend). Review the Privacy Policy and Terms of Service:

• https://www.guzli.com/privacy/
• https://www.guzli.com/terms/