Identity Verification for WooCommerce

Description

Real ID proves your customers› real identities using their physical or digital ID and facial biometrics, allowing you to fulfill any order with confidence. It’s designed to support use cases such as:

  • Age-restricted products compliance
  • Preventing real or fake chargebacks for high-cost goods
  • Vetting customers for rentals
  • Providing frictionless KYC for regulated markets

Real ID’s document verification helps remove friction during fulfillment by quickly and easily detecting whether a government-issued ID is genuine or fraudulent. All the user needs to do is take a photo of their ID and a selfie on their mobile device.

Real ID uses cutting-edge A.I. to verify the authenticity of the ID and instantly match the face on the ID to the selfie submitted by the customer.

Quickly and simply require ID verification before, during, or after checkout—or even during account registration for members-only sites or wholesale accounts.

Check out our demo site to see an example of how it works in action.

How does ID verification help your business?

With your customers› verified ID and selfie photos, you’re able to prove their shipping address. This gives you far more weight on your side during chargeback disputes and effectively eliminates «friendly fraud» losses.

And if you need to perform age verification checks for purchases of restricted goods, Real ID’s document verification takes care of that too. We’ll confirm a user’s date of birth by verifying their ID to help you manage and reduce risk at checkout.

Verify once per account, not per order

After a customer verifies their ID, their account on your store will be remembered for future purchases, increasing your conversion rate and lowering friction because it’s a trusted account.

IDs stored on your private cloud

No customer PII (Personally Identifiable Information) is stored on your WordPress site. We securely store all IDs on your behalf and respect all data deletion requests.

Control when ID verification is required

Require ID verification at any point during your customer’s purchasing journey. Real ID can be set up without code to verify IDs:

  • Before checkout
  • After checkout
  • During account registration
  • On custom pages using our JavaScript SDK

You can even limit ID verification to specific shipping addresses or products. For custom use cases, you can use our REST API to trigger an ID verification.

International support

Expand your market with confidence, knowing that Real ID can verify IDs from hundreds of countries, including:

  • United States
  • Canada
  • Great Britain
  • Mexico
  • France
  • Australia
  • Germany
  • And hundreds more

Real ID can verify documents such as:

  • Passports
  • Driver’s Licenses
  • National IDs
  • Visas
  • And more

See our full list of supported countries and documents.

Customize to your brand

Control your theme and branding within the plugin itself, without code. You can even override the messaging for each step to fit your tone and brand.

Build trust with your customers by using your own email address to deliver ID verification links.

Flexible for any flow

We also provide a robust REST API, JS SDK, Webhooks, and WordPress hooks for your developers to build a custom experience or for advanced logic.

Screenshots

  • Verify IDs instantly, including driver’s licenses, passports, and more.
  • Verify once per customer, not per order.
  • Simple setup. Require verification before, during, or after checkout.
  • Bring your own brand. Use your own theme, logo, and content.
  • Secure, yet visible. Customer PII is stored in a private cloud but visible in your dashboard.
  • Only verify the orders that need it. Verify only high-risk orders or specific products.

Installation

  1. Upload real-id-wc.zip to the /wp-content/plugins/ directory.
  2. Activate the plugin through the ‹Plugins› menu in WordPress.

FAQ

How does it work?

Real ID uses machine learning technology to identify the authenticity of your customers› IDs.

Your customers are sent a unique URL to their mobile device by email or SMS. This link opens a secure connection that allows the customer to upload a photo of their ID.

Once we receive the image, our combination of OCR (Optical Character Recognition) and image recognition will determine if the ID is legitimate.

What kind of ID documents can be used for an ID check?

Real ID supports dozens of ID documents from hundreds of different countries. A detailed list is available on our supported documents page. Supported documents include:

  • Driver’s Licenses
  • Passports
  • Insurance Cards
  • Concealed Carry Licenses
  • National Identification Cards
  • And many more.

Can I also require a live selfie and biometric verification?

Yes, Real ID gives you the choice to enable facial recognition scanning in addition to the ID document photo.

This is an excellent option for higher-risk transactions to protect against the possibility of using a physically stolen ID. By requiring a photo of the ID document owner with the ID document, we can verify that the photos match.

For example, even if a bad actor had possession of a stolen credit card and a matching license, they would not be able to trick the face-matching verification.

How is the uploading of IDs and photos secured?

Real ID encrypts the connection from your customers› mobile devices. This protects their data from being intercepted by bad actors.

You don’t have to think about compliance; Real ID stores your customer data securely in our database.

You’re always in control of what data you’d like to keep. Delete your customer’s ID or headshot photos at any time in the app.

How do I know an order is ID verified?

Real ID synchronizes your customers› ID verification results in real-time. You’ll be able to see the current state of all ID checks from your WooCommerce orders page with a specific «ID Verification» column.

Additionally, Real ID updates your orders and customer metadata with their current ID verification status.

How much does it cost?

We offer several different plans to meet your needs. Check out our pricing for more details.

Do you offer support?

Yes, we offer live chat and email support for setup and questions about how the system works or how to read results.

Please contact us, email us, or chat with us in-app for support.

Can I delete my customers› photos after they have been verified?

Protecting your customers› privacy is very important to us. That’s why we offer an option in any ID check to delete your customer’s photos safely and permanently.

Deleting customer data is irreversible. However, their account will still be treated as verified so they can reorder in the future without redundant verification.

What kind of information can I see in the dashboard?

Real ID provides all images captured from the customer, including their ID and their selfie photo.

Additionally, Real ID automatically reads the text on any given document. Depending on the level of detail the document provides, you can expect to read data such as:

  • First Name
  • Middle Name
  • Last Name
  • Address
  • Gender
  • Date of Birth
  • Date of Expiration
  • City
  • State
  • Issuing Country of the ID
  • Issuing State of the ID
  • Unique License or Document ID

This information can be used to verify that the customer is qualified for the purchase. We offer automatic cross-checking against the order’s billing and shipping information to ensure it matches their ID.

Can I override the results?

Yes, Real ID presents the photos and data collected and gives you the ability to manually approve or reject submissions.

You have the ultimate control over whether an ID is accepted, but you can also choose to have our system automatically make the decision for you.

Can I automatically require ID verification only on high-risk orders?

Real ID offers a «set it and forget it» customer verification process so you can require ID verification automatically on high-risk orders.

You can enable rules to automatically trigger ID verification checks for your customers:

  • Total Order Price: Depending on the total price of the order, you can trigger an ID check.
  • Mismatching Shipping to Billing Address: If an order’s shipping and billing addresses do not match, it’s a sign of potential credit card fraud. Real ID can automatically verify these orders.
  • Product Categories and Tags: Only require ID checks on specific product categories or product tags.

We offer other triggers within the plugin itself. You can also request to have a custom trigger built or use our REST API to trigger an ID check for a customer.

At what point am I charged for an ID verification?

You are only charged when a customer actually participates in an ID verification session. You are not charged for sessions where the customer does not submit any photos or fails to receive the SMS/email.

This is because we deter fraudulent, underage, or unqualified purchases even if the customer doesn’t provide their ID. By showing your store is secured against fraud with an ID check link, you’ve mitigated your risk of a fraudulent chargeback or purchase.

It’s our policy to not refund checks that have already been sent, regardless of whether the customer failed the ID check or failed to submit any documents.

If I turn on automatic ID checking, will repeat customers receive ID checks twice?

There’s an additional setting in the dashboard that allows you to only require ID verification once from your repeat customers.

That way, you can reduce friction even further and keep your trusted customers from having to perform multiple ID checks.

Additionally, you will not incur any charge for repeat verified customer orders. You’re only charged for new verifications.

I need to require my customer’s signature for orders in addition to ID verification. Can Real ID help?

Yes, easy and intuitive electronic signatures are available in Real ID. You can enable signature captures for ID verification checks. You’ll be able to view and download your customers› signatures right in the dashboard.

No code is required to turn this feature on or off.

Can customers also upload additional documentation, like a proof of address or another type of license?

Yes, within the plugin, you can require the customer to upload additional documentation as part of their ID verification. This documentation will also be visible in the plugin for viewing.

Reviews

12. August 2024
Solid plugin, easy setup, active development, and timely responsive support. Most importantly it get’s the job done, and appears to be continuing to add features which is great for the future.
18. Juni 2024
I’ve never seen such fast, efficient support. What’s more, there’s a ticket tracking system, as this was necessary for me. If I could have rated it 6 stars, I would have, but there are only 5… Thank you so much!
14. März 2024
Plugin does the job and developer always ready to help. Many thanks!
8. August 2023
I have been using this plugin for over a year and not only is the team amazing at troubleshooting and very responsive, but the plugin itself is top notch and uses AI to power its verification. It has helped us a ton with having a smooth transition for customers to easily check out. This is the best team I have worked with and am happy I chose this plugin vs the other guys.
10. März 2023
The plugin is the best and most comprehensive solution for ID checking. I use it in Germany and it works perfectly, to the satisfaction of my customers. I initially used another solution for months and when problems with updates and compatibility arose, I switched to Real ID Check and am glad I did. The support is super fast, professional, and efficient. Also very kind & friendly :)All my issues were resolved and investigated, and updates for those issues were also prompt.Thank you, you saved my project!
Read all 11 reviews

Contributors & Developers

“Identity Verification for WooCommerce” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.25.0

  • Adding relative expiration date support

1.24.3

  • Updating screenshots through CI

1.24.2

  • Major readme.txt listing images and copy update

1.24.1

  • robot_txt filter tweak for newlines

1.24.0

  • Simplifying and improving the order status syncing logic

1.23.10

  • Listing copy updates

1.23.9

  • Updates to our CI pipeline

1.23.8

  • Reset Real ID transients if authentication errors occur

1.23.7

  • Fix required ID categorie prompting on unqualified categories for pre-checkout

1.23.6

  • Type safely checking on line items

1.23.5

  • Delete transients after license activation to prevent mismatching keys

1.23.4

  • Fix pagination bug in the customers tab in the new check form

1.23.3

  • Address deprecation warning for http_build_query on PHP 8.1

1.23.2

  • Emitting source maps for better debugging of the backend JS bundle

1.23.1

  • re-release

1.23.0

  • Adding self serve ignored order status control for post-checkout verification

1.22.6

  • Safety checking the React Portal for the admin menu

1.22.5

  • Subscribe to the DOMContentLoaded event, and use a MutationObserver as a fallback (admin js)

1.22.4

  • Load admin javascript bundle async and deferred

1.22.3

  • Ignore new order status updates if the order status won’t be changed

1.22.2

  • Synchronously double check check customer real_id_check_id meta after ID check association
  • Log associated customer and order IDs to the WC real-id logs

1.22.1

  • Fixing issue with live chat session token generation

1.22.0

  • Improve live chat to separate converations based on the current account
  • Add ability to delete transients from the admin dashboard
  • Add ability to define custom roles

1.21.1

  • Fix local state issue with check status filters
  • Allow multiple statuses

1.21.0

  • id_verification_status_changed hook

1.20.0

  • Adding the ability to define a list of order statuses to exclude from ID check updates

1.19.5

  • Enhancing debugging for checkout validation
  • Enhacing debugging for transient management

1.19.4

  • Allowing custom order statuses to be mapped to Real ID check statuses

1.19.3

  • Fixing issue with deactivation/activation of license keys

1.19.2

  • Reset transients after license key activition

1.19.1

  • Symver bump

1.19.0

  • Generic order status hooks

1.18.2

  • Adding WC error logging for order status updating

1.18.1

  • Adding svn dependency GH action that releases new versions

1.18.0

  • Customize contact email address from dashboard

1.17.7

  • Improved order syncing with draft_order hooks
  • Added webhook user agent and version details

1.17.6

  • Optimize homepage API calls

1.17.5

  • readme.txt updates

1.17.4

  • Stable tag fix

1.17.3

  • Better transients error handling

1.17.2

  • Adding transient support for storing shop data on the admin
  • Better admin error handling on 5xx responses
  • Extending cURL timeout limits

1.17.1

  • Adding custom cURL timeout limit

1.17.0

  • Add a redesigned new ID check form

1.6.4

  • If cart does not exist, still provide current user, shop and REST API details to flow

1.6.3

  • Addressing issue with cart variable name

1.6.2

  • Safely checking cart contents in case WC->cart() is undefined

1.6.1

  • Adding Dutch and Italian locales

1.16.0

  • Add real_id_check shortcode support

1.15.0

  • Add minimum confidence control

1.14.1

  • Return from checkout validation if session is missing check

1.14.0

  • Support for server side validation on pre-checkout using classic checkout shortcodes

1.13.0

  • Adding checkout_processed hook support for custom after checkout flow support with pre-checkout meta syncing

1.12.0

  • Support DKIM and return path verification for email addresses

1.11.1

  • Adding the ability to cancel and refund manually rejected orders

1.11.0

  • Upgrade the new check form to include customer selection
  • Redesign the form to use a multi-step selection process
  • Adds automatic reminder notifications

1.10.7

  • Adding robots.txt filtering for all plugin files

1.10.6

  • Hardening of the customer roles attributes
  • Search customers API support for new check form improvements (step 1/2)

1.10.5

  • Release the stable tag

1.10.4

  • Adding debugging support for Real ID webhook authentication

1.10.3

  • Fixing direct property access warnings

1.10.2

  • Adding support for authorization and x-real-id-api-key headers
  • Adding support for WC 9.0.2

1.10.1

  • Remove gravatar from checks index page

1.10.0

  • Improve loading speeds for pre-checkout flows by storing public settings within transients

1.9.4

  • Adding currently logged in user verification status shortcode

1.9.3

  • Adding handling for invalid order webhooks

1.9.2

  • Adding hosts exclusion rule for Real ID flow script to SpeedOptimizer’s Combine Javascript feature

1.9.1

  • Bug fix for product variants that do not include the category of the parent product

1.9.0

  • Addresses bug with wp_response_get that doesn’t return any status code if there’s an internal WP error

1.8.5

  • Better handling of invalid order numbers

1.8.4

  • Add admin notice when attempting to use in localhost environment

1.8.3

  • Adding exclusion rule for Real ID flow script to SpeedOptimizer’s Combine Javascript feature

1.8.2

  • Specifying priority and number of arguments for hpos order verification status column hook

1.8.1

  • Adding bugfix for non-HPOS order status columns

1.8.0

  • Adding High Performance Order System support for WooCommerce

1.7.4

  • Only send meta sync webhooks if order has an ID check

1.7.3

  • Fix user metadata updates when no WC order is present yet

1.7.2

  • Frontend variable path fix

1.7.1

  • Back ID photo display fix
  • FaceMatch confidence display fix
  • Tested up to WP 6.3 and WC 7.9.0

1.7.0

  • Customer registration flow blocks actions in the UI until current user is verified

1.6.10

  • adding allowed origins for CORS

1.6.9

  • Update the user identification flow script tag location and defer

1.6.8

  • Custom flow link support

1.6.7

  • Add back of ID capture support

1.6.6

  • Better feedback in webhook responses

1.6.5

  • Allow orders on hold to be modified as well

1.6.4

  • Only update order statuses if processing or completed

1.6.3

  • Adding ability to control registration CTA URLs

1.6.2

  • Bug fix on routing

1.6.1

  • Include back of ID photo if captured
  • Store pagination, search and filters in URL for easier backtracking

1.6.0

  • Ability to select orders in the new check form

1.5.6

  • Fixing issue with associting new ID checks with orders and customers
  • Allowing of sending new ID checks at any ID check stage

1.5.5

  • Fixing issue with cart contents not included in all store pages

1.5.4

  • Add help center link
  • Fix missing ID photo display if no job results

1.5.3

  • Removing POST requests for data deletion

1.5.2

  • Fixing wp_remote_delete call for license and data deletion requests

1.5.1

  • Address eSignature display issue in dashboard

1.5.0

  • Adding flow to require ID verification before viewing store (a.k.a. ID gate)

1.4.8

  • Fixing missing content-type for non-authenticated calls

1.4.7

  • Fix stepwrapper issue on check details page

1.4.6

  • Replace GuzzleHttp with wp_remote_* functions
  • Allow customer first and last names to be optional
  • Update dev environment to use constants

1.4.5

  • Fixing issue on PHP ver

1.4.4

  • Added intval and removed direct SQL options checking statements

1.4.3

  • Tested WordPress v6.4.0 compatibilty

1.4.2

  • Fixes delivery_methods options assignment bug

1.4.1

  • Adds product category ID trigger support for post-checkout flow

1.4.0

  • Adds billing to address mismatching
  • Adds minimum age automatic verification
  • Adds ability to disable manual uploads
  • Adds ability to control e-signature capture preferences

1.3.3

  • Bumping symver for publish

1.3.2

  • Adding necessary webhooks for supporting post-checkout rules

1.3.1

  • Secondary color control

1.3.0

  • Addresses home filters bug with muliselect
  • Allows empty values for association webhooks
  • Fixes order to ID check associations for pre-checkout on non-post permalink structured sites

1.2.11

  • Adding seller support for custom Dokkan roles

1.2.10

  • Using server side rendering for exposing rest path

1.2.9

  • Symver fix

1.2.8

  • Adding rest_url() support for plugins like WPML that alter the home_url()

1.2.7

  • Better handling of current user sessions for pre-checkout flow

1.2.6

  • Fixing symver

1.2.5

  • Fixing customer registration webhook API client import

1.2.4

  • Adding ID verification column to admin users table

1.2.3

  • Adding after customer registration webhook support

1.2.2

  • Address reset sandbox mode and license activation bugs

1.2.1

  • Adding pagination support to product categories

1.2.0

  • Ability to customize all email templates

1.1.8

  • Ability to only require ID verification for specific categories
  • Hydrate order webhook with tag and category IDs

1.1.7

  • Adding redundancy to fix pre-checkout order associations
  • Compensating for potential missing customer_ids on COD orders
  • Compensating for non-page permalink installs

1.1.6

  • Disabling AMD support to fix Jetpack lodash collison
  • Fixing license key validation bug in the unauthorized component

1.1.5

  • Fix delete check data action button

1.1.4

  • Fixing missing platform entry on manually sent ID checks

1.1.3

  • Removing cache option to prevent write error permission issues
  • Adding Portuguese language support

1.1.2

  • Republishing for symver bump

1.1.1

  • Adding fixes for post-checkout embeds
  • Supporting multile entry points for post-checkout embeds
  • Fixing dedupe errors

1.1.0

  • Adding shipping to billing mistmatch trigger

1.0.28

  • Fixing bug in WC user metadata updating from webhook

1.0.27

  • Fixing pagination, check status and searching bugs

1.0.26

  • Removing Monolog to fix collisions with other apps

1.0.25

  • Bumping tag to clear wordpress.org cache

1.0.24

  • Fixing internal tagging
  • Fixing typo on previous changelog message

1.0.23

  • Minor fixes to PHP warnings due to typecastings
  • Adding icons to real_id_user_verification_status shortcode output

1.0.22

  • Adding shortcodes to display user verification status

1.0.21

  • Adds Spanish translations
  • Fixes bug with sandbox mode disabling after saving settings

1.0.20

  • PHP 7.4 support
  • Rename internal dd function to a namespaced version
  • Internal refactor into monorepo

1.0.19

  • Make CheckState more open for pre-check usage

1.0.18

  • Bump semver, we need to automate the semver version upgrade

1.0.17

  • Bump semver

1.0.16

  • Fixing misnamed variable for post-checkout assocation

1.0.15

  • Fix for transitioning away from UUIDs to a shorter ID format

1.0.14

  • Bump tag

1.0.13

  • Fix for erroneous «a valid email is required» message
  • Fix for verifying email sender signature

1.0.12

  • Add support for triggers on price floor and shipping to US or specific US states

1.0.11

  • Add custom menu icon
  • Add sandbox mode support & update onboarding to match

1.0.10

  • Bump tag

1.0.9

  • Adding email sender signature support (send ID checks with your own email)
  • Adding multiple merchant email notification options

1.0.8

  • Fixing relative URL to the WP root route during license activation

1.0.7

  • Adding ability to require ID verification pre-checkout
  • Fixing an errant pagination issue

1.0.6

  • Adding a new onboarding experience
  • Adding public assets directory and PHP pathing

1.0.5

  • Fixing PHP vendor autoloading path issues with certain hosts
  • Fixing casing on WC integration class

1.0.4

  • Adding ability to check all orders
  • Adding ability to customize ID check branding and white label ID checks
  • Normalizing ID check statuses

1.0.3

  • Adding check status badge to the admin orders page

1.0.2

  • Updating listing banner, logo and screenshots
  • Including help chat

1.0.1

  • Fixing app distribution by including 3rd party dependencies and builds

1.0

  • First public release.