Casengo Live Chat Support

FAQ

• Do I need a Casengo Live Chat account to add the widget to my site?

Yes, you do. You can sign up here. Casengo offers a free trial for 14 days. More information on product features and pricing can be found at casengo.com.

• How can I customise the Live Chat widget?

That’s great! You can customize the Live Chat window (the Live Chat widget) to replicate your corporate branding. Here’s how:

• How can I hide, deactivate or disable the live chat button on my website when I am offline?

It might indeed be a good idea to disable the live chat functionality temporarily, for instance when you’re not available to accept chat requests. It’s easy:

Note: Only available at ‹Basic›, ‹Premium› and ‹Enterprise›.

• How do I add a custom template for multiple live chat screens?

You’re able to add multiple live chat screens, in multiple languages. This is useful if you’ve got a multilingual website, or if you want to use one Casengo Live Chat account for multiple websites.

Here’s how:

NOTE: This live chat feature is only for Premium live chat users.

• How can I view my live chat history?

All your live chat records and offline messages are stored in our database. You can query for a particular live chat conversation from your Casengo Live Chat inbox.

• How to make the live chat window proactive?

Just add the following script to your live chat widget script:
setTimeout(function() {
window.CASENGO.closeInlineStatus();
window.CASENGO.hideChatBadge();
window.CASENGO.openVIPWindow(window.CASENGO.savedURL);
window.CASENGO.showInlineChat();
window.CASENGO.forceInBox();
}, 5000);

The standard time interval is 5 seconds (5000 in script). You can change this time interval by changing the number 5000 in the script.

• Can I invite a visitor to have a live chat?

Yes. You can either manually send a live chat invitation to a visitor or set up the live chat auto invitation to automatically invite your visitors to a live chat.

• Which languages does Casengo Live Chat support?

Casengo Live Chat currently support English, German, Dutch and Russian. If you want to help out Casengo Live Chat in adding new languages drop us a note at support@casengo.com

• Can i use the Casengo FAQ plugin and the Live Chat plugin at the same time?
  Yes, you can. Just download and install the Casengo FAQ plugin, and the button will appear on the FAQ pages as well! Don’t forget to set your unique Casengo username (subdomain) from the admin settings page.

• How do I integrate Casengo Live Chat with «Contact Form 7»?

It is easy… simply put your «support@yourcompanyname.casengo.com» (the email address you have received from Casengo to forward your emails to) in
the contact form.

Steps to take:

• How can I set up email forwarding for Gmail?

Forward emails from your Gmail account to your Casengo email address, by simply following the instructions below or watch the video:

(For your security, Gmail will send a verification to that email address).

• How can I set up email forwarding for Hotmail?

You can forward emails from your Hotmail account to your Casengo account by following these simple steps:

• How can I customise the look and feel of my knowledge base to fit my WordPress theme?

Download the Casengo FAQ plugin for WordPress to integrate the knowledge base into your site. Click here to go to the Casengo FAQ plugin page for more information.

• Still questioning the benefits of live chat?

Our team wrote a great article on the benefits of live chat Live chat software: 5 benefits for webshops

• How does Casengo Live Chat compare to other live chat providers (Zopim, Olark, Snapengage, Zendesk, Clickdesk, Live Chat Inc, Live Person)

• Where can I get help if I have more questions about live chat?

Questions or suggestions? Click here to have a live chat with us. We’d love to help you out. Our dedicated live chat support team are always standing by to help you along the way.