Description
Host a complete helpdesk and support ticket system on your WordPress site.
Multi Helpdesk lets companies join your site and run their own support desks – each with its own branding, agents, customers and ticket queue.
General
- Modern React powered helpdesk front-end (single page app)
- Fully responsive on desktop, tablet and mobile
- Unlimited companies / helpdesks on one WordPress install
- Optional company subdomains
- 6 colour theme presets (Default, Ocean, Forest, Sunset, Royal, Slate)
- Changeable helpdesk name and front-end URL slug
- Usage documentation
- Developer documentation (REST API)
- Extendable with hooks and filters
- Optional legacy PHP themes (Blue-Line, Core-UI, Style)
Ticketing
- Ticket statuses: Opened / Closed
- Action statuses: Un-Answered / Answered / Solved
- Assign tickets to agents
- Departments per ticket
- Search, status filters and pagination
- Bulk delete
- 1 to 5 star customer ratings
- File attachments on tickets
Company Admin
- Create unlimited helpdesks
- Configure the support homepage (introduction and FAQ, HTML allowed)
- Configure departments
- Configure extra notification recipients
- Configure tickets per page
- Add and remove agents by email
- View, block and unblock customers (with reason)
- Reply to tickets and assign them to agents
- Set ticket status and action status
- Per-company custom CSS and JavaScript
- 12 editable email notification templates with short tags
- Full company settings panel
Admin Panel Demo
Public and Customer
- Public ticket submission (guest or logged in)
- Company introduction and FAQ accordion on the ticket form
- Self registration and login
- Customer dashboard with ticket statistics
- My Tickets list with search, status filters and pagination
- Ticket detail with the full conversation thread
- Solve and rate resolved tickets
- Profile management (display name and password)
Customer Panel Demo
Agent
- Agent dashboard
- Reply to and close tickets
- View and manage customers
- Profile management
Dashboards and Statistics
- Admin dashboard with total, new, opened, closed, un-answered, answered, solved and rated counters
- Unassigned ticket counter
- Recent tickets list
- Agent and customer totals
- Per-agent ticket statistics
Limits and Access Control
- Optional limits for helpdesks per user, and tickets, agents and customers per helpdesk (0 = unlimited)
- Admin Only Creation mode – restrict helpdesk creation to WordPress administrators
- Role based access: WordPress administrator, company admin, agent, customer, guest
- Cookie and nonce REST authentication
- Per-company data isolation
Coming Soon – Pro Upgrade
The Pro upgrade is in active development. It will unlock:
- Notifications – SMS, WhatsApp, Slack, Microsoft Teams, Telegram, Discord, web push and premium email delivery (SendGrid, Mailgun, Amazon SES, Postmark)
- Branded HTML emails and fully editable notification templates
- Automation – escalation alerts, auto-close for stale tickets, follow-up reminders and daily or weekly digests
- Knowledge base – per-company articles, categories, search, suggested articles and helpful voting
- Chatbots – a no-code FAQ chatbot builder plus an AI chatbot trained on your knowledge base
- AI assistant – automatic triage, reply suggestions, conversation summaries, sentiment detection, translation and duplicate detection
- Integrations – WooCommerce, Easy Digital Downloads, Zapier, CRM sync and issue trackers
- Reporting – advanced ticket and agent reports, CSAT surveys and scheduled exports
Upgrading preserves all existing tickets, customers, agents and settings.
Installation
- Upload the plugin folder to the /wp-content/plugins/ directory, or install the ZIP through Plugins > Add New > Upload Plugin.
- Activate the plugin through the Plugins screen in WordPress.
- Go to Helpdesks > Configure Helpdesks to set the helpdesk name, the front-end URL slug, the colour theme and any usage limits.
- Visit YOURSITE.COM/company/ (or the slug you configured) to open the helpdesk front-end.
- Create your first helpdesk, then add agents and manage customers from the company admin panel.
FAQ
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How do i view the support helpdesk
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By default YOURSITE.COM/company displays the helpdesk homepage. You can change the URL slug from Helpdesks > Configure Helpdesks.
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How many agents and tickets can i create
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As many as you like. Limits are optional and configurable – set a limit to 0 for unlimited.
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Does the helpdesk use my WordPress theme
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The helpdesk front-end is a self-contained single page app, so it looks and behaves the same on any WordPress theme.
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Can i change the colours
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Yes. Pick from 6 built-in colour themes (Default, Ocean, Forest, Sunset, Royal, Slate) in Helpdesks > Configure Helpdesks.
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Why should i buy the Pro version
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The Pro upgrade is coming soon and will add SMS and chat notifications, a knowledge base, chatbots, AI powered replies and automation. Existing installations upgrade without losing data.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Support Helpdesk Ticket System Lite” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Support Helpdesk Ticket System Lite” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
5.0.0
- Rebuilt the helpdesk front-end as a modern React single page app
- New native settings screens: Helpdesks > Configure Helpdesks and Helpdesks > Envato
- 6 colour theme presets
- Responsive layouts across every screen
- Usage limits for helpdesks, tickets, agents and customers
- Admin Only Creation mode