Deskovi

Changelog

1.4.0

• New admin design: a grouped side menu (Work, Insights, Automate, Channels, Settings), a real Overview with what is waiting, new tickets per day and the latest tickets, a calmer ticket list and one set of type sizes
• New fonts: Inter for English and Hind Siliguri for Bengali, bundled with the plugin and loaded only on Deskovi’s own admin screen (nothing comes from an outside server); Bengali text gets more line spacing
• The chat widget now uses your store’s own font
• Merge duplicate tickets: move every message and file of one ticket into another, with an internal note that records it and an action for add-ons
• Ticket list: filter by status (including «Open or pending»), priority and category as well as assignee and search, with the CSV export following the same filters, and saved views per agent (up to 20)
• Store managers are given ticket access once, when Deskovi is activated, instead of on every page load, so an owner can take it away (for example with Deskovi Pro’s roles screen)
• Accessibility: ticket rows work with the keyboard, controls have names, the chat widget ties each label to its field, announces errors, takes focus when it opens and returns it to the launcher button when it closes, and the amber status colour now meets the contrast minimum
• Docs & Features is rewritten: every feature and a guide for each, and it shows what the optional Deskovi Pro add-on offers
• Add a documented extension API (hooks, filters, an admin JavaScript registry and a storefront-widget slot) so add-on plugins can attach without modifying Deskovi; screens can be placed in a menu group, bring icons and add cards and guides to Docs & Features
• Add a central permission check (itsdesk_user_can filter); default behaviour is unchanged
• Add itsdesk_ticket_status_changed, itsdesk_ticket_priority_changed and itsdesk_order_refunded actions, read-only reporting helpers and TicketService::list_for_order() for add-ons
• Fix: the WordPress personal-data eraser now actually deletes a customer’s tickets, messages and attachment files
• Fix: attachments belonging to internal notes are no longer listed in, or downloadable through, the customer ticket view
• Fix: creating a ticket now fails with a clear error if it could not be stored, and over-long subjects/names are cut instead of breaking the insert
• Fix: two messages stored within the same second could appear in the wrong order
• Fix: uninstall now also removes notification settings, canned replies, uploaded attachments and the capability from the Shop Manager role
• Improve: faster ticket lists and reports on large stores (new database indexes on the ticket table)
• Improve: the personal-data export now includes customer-visible messages and attachment file names
• Improve: notification emails skip an empty recipient and can carry attachments
• Raise the minimum WordPress version to 6.6 (required by the admin app’s JavaScript runtime)

1.3.0

• Add ticket priority (Low/Normal/High/Urgent)
• Add bulk actions on the admin ticket list: multi-select status change and delete
• Add CSV export of tickets, respecting the current search/assignee filter
• Add issue-refund and resend-invoice actions directly from a ticket’s linked order

1.2.0

• Add server-side pagination to the admin tickets list
• Add ticket search by subject, customer name, or email
• Add server-side assignee filter (All / Unassigned / Assigned to me)

1.1.0

• Add canned replies (macros): reusable reply templates with one-click insert and placeholder substitution ({customer_name}, {customer_email}, {order_id}, {agent_name})
• Add file attachment upload UI in the agent reply composer
• Add agent assignment and per-agent ticket filtering
• Add configurable email notification settings for ticket events

1.0.0

• Initial public release
• Local ticket system with order context (HPOS-aware)
• File attachments
• Optional customer chat widget and guest OTP
• Privacy export / erase integration
• Admin diagnostics