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Smartsupp – live chat, chatbots, AI and lead generation

Smartsupp – live chat, chatbots, AI and lead generation

Description

Elevate Your Online Sales with Conversations!

We offer everything you need to grow your online sales: AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently boosting over 100,000 webshops and websites.

Why choose Smartsupp?

🗨️ Chat and Connect: Engage effortlessly with your customers and establish robust relationships. Our lightning-fast chatbox is complemented by Messenger and email integration, ensuring every conversation is at your fingertips via our mobile apps.

🚀 Convert and Conquer: Transform mere visitors into enthusiastic customers thanks to lead-gen chatbots and automated messaging.

🤖 Engage with AI: Keep both customers and visitors engaged with our AI-powered sales and customer care assistants, available 24/7 to provide invaluable assistance.

📊 Unlock Insights: Gain a deeper understanding of conversation dynamics, customer satisfaction, your team’s performance, popular inquiries, and more. Uncover who’s converting effortlessly and who may need your special attention.

🔐 GDPR compliant: We securely store your data in the European Union and comply with strict EU data protection laws.

What can Smartsupp do?

What awaits you with Smartsupp? Explore our list of key features that will elevate your customer service from ordinary to exceptional.

Live Chat: Connect with your e-shop customers in real-time, just like having a friendly conversation.

Chatbot: Your personalized, time-saving assistant. It engages with your visitors, answers their questions, guides them to the right products, and even chats when you’re not around.

AI Features: Simplify response customization and design. We’re also working on an AI shopping assistant to make your work even easier.

Lead Collection: Automatically gather leads through the chatbot and categorize them based on your needs.

Messenger & Email Integration: Bring all customer inquiries from various platforms into a single, user-friendly dashboard.

E-shop Data: Access detailed customer information right during your chat, thanks to our advanced integration with WordPress.

Mobile App: Stay connected with your customers anytime, anywhere – it’s like having your e-shop in your pocket!

Ready to take your online presence to new heights? Experience the difference with Smartsupp today and witness firsthand what we can do for your business!

What our users say about us?

«Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.»

—Oke Harms, Kickerkult.de

«With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.»

—Katarzyna, Wujo.pl

Screenshots

  • Smartsupp live chat
  • Smartsupp widget
  • Smartsupp multichannel communication
  • Smartsupp chatbot
  • Smartsupp mobile app

Installation

Requires

WordPress 3.0 or higher, PHP at least 5.3.2

Installation instructions

  1. Begin by installing the Smartsupp plugin in your WordPress dashboard and ensure it is activated.
  2. Log in to your Smartsupp account or create a new one through the plugin settings.
  3. Voilà! Your Smartsupp chat is now visible on your website. Sign in to the Smartsupp dashboard, and you can start engaging in real-time conversations with your website visitors.

FAQ

How can Smartsupp benefit my online business?

Smartsupp boosts online sales via impactful conversations. With AI, LeadGen chatbots, and live chat, we turn visitors into customers. Used by over 100,000 webshops, our tools integrate with Messenger and email, streamline lead campaigns, and provide AI-assisted customer interactions. Explore Smartsupp for free to see the difference!

What’s the cost of Smartsupp?

Once you’ve set up an account, Smartsupp offers a Free version. For more advanced needs, consider our paid packages, which include features like AI, LeadGen chatbots, live chat, and detailed statistics to monitor customer satisfaction and agent performance. Choose a package that aligns best with your requirements.

How can you integrate Smartsupp with your website?

If your website utilizes WordPress, integration is straightforward. Simply install our designated plugin and log into your Smartsupp account within the plugin settings. The integration will be handled automatically from there. The second option is a manual installation, please refer to our step-by-step tutorial here.

Can you show me how the chatbot works?

Certainly! For a live example, visit our website and interact with our chatbot. Additionally, for an in-depth understanding, we have a detailed tutorial available in our Help section.

Do you have a mobile app?

Yes, we offer a mobile app to facilitate seamless conversation management on-the-go. It’s compatible with both Android and iOS devices.

Where can I find more detailed information about specific features?

For better insights into our features, visit the HELP center on our website. If you have further queries or can’t locate specific information, please reach out to us at support@smartsupp.com. We’re always eager to assist.

Which languages does the Smartsupp dashboard support?

The Smartsupp dashboard is multilingual, offering support for: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, and Polski.

Reviews

18. April 2024
Smartsupp offers a comprehensive suite of tools encompassing live chat, chatbots, AI, and lead generation, making it a versatile solution for businesses aiming to enhance their customer engagement and conversion rates. The live chat functionality enables real-time communication with website visitors, fostering instant interaction and support, which is vital for delivering excellent customer service. Smartsupp’s chatbots utilize AI to automate responses, ensuring round-the-clock availability and efficiency in handling inquiries. Moreover, its lead generation capabilities empower businesses to identify and capture potential customers, leveraging data insights to tailor interactions and nurture prospects effectively. The integration of AI enhances this process by analyzing user behavior and preferences, facilitating targeted engagement strategies. Overall, Smartsupp presents a robust platform that seamlessly combines live chat, chatbots, AI, and lead generation, empowering businesses to optimize their online interactions, streamline customer support, and drive conversion growth.
11. April 2024
Smartsupp is an absolute game-changer for any WordPress website owner looking to enhance their customer support and engagement. I’ve been using Smartsupp for some time now, and I can’t express enough how impressed I am with its features and ease of use. Firstly, the fact that it’s free is incredible. Despite being free, Smartsupp doesn’t compromise on quality. The live chat functionality is seamless, allowing me to interact with my website visitors in real-time, providing instant support and guidance whenever they need it. Integration with WordPress was a breeze. With just a few simple steps, I had Smartsupp up and running on my website, ready to connect with my audience. The customization options are extensive, allowing me to tailor the chat widget to match my website’s branding effortlessly. One of my favorite features is the visitor tracking. Being able to see who’s browsing my website in real-time and initiate conversations based on their activity has been invaluable for converting leads into customers. Furthermore, the analytics provided by Smartsupp have given me valuable insights into my website’s performance and visitor behavior, allowing me to make data-driven decisions to improve user experience and ultimately increase conversions. Overall, Smartsupp has exceeded my expectations in every aspect. It’s intuitive, powerful, and, most importantly, it helps me provide exceptional customer support to my website visitors. I highly recommend Smartsupp to any WordPress website owner looking to take their customer engagement to the next level.
4. März 2024
I am really amazed by all the features packed on this plugin even at its free version. SmartSupp It is a must have plugin for all business owner that wish to skyrocket their customer converse to the next level. Very easy to signup and it is the most affordable out there. I will highly recommend for anyone to try it and see for themselves.
21. Februar 2024
I really enjoy create post and article on Wordpress. Its easy and offer many ways write, share my posts to my friends and followers 🙂
Read all 128 reviews

Contributors & Developers

“Smartsupp – live chat, chatbots, AI and lead generation” is open source software. The following people have contributed to this plugin.

Contributors

“Smartsupp – live chat, chatbots, AI and lead generation” has been translated into 8 locales. Thank you to the translators for their contributions.

Translate “Smartsupp – live chat, chatbots, AI and lead generation” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

3.6

  • Fix translation strings
  • Give us review notification
  • No mkt consent

3.5

  • New graphic design
  • UI improvements

3.4

  • Changes in readme
  • improved country and language tracking during registration
  • composer update

3.3

  • Changes to create SmartSupp account process

3.2

  • Fixed bug when SCRIPT tags are inserted into optional code text area
  • Some minor text changes

3.1

  • Fixed bug on some installations with WooCommerce
  • Fixed bug with custom templates not showing styles

3.0

  • Refactored plugin design

2.8

  • Fixed some PHP warnings

2.7

  • Updated dependencies
  • Fixed problem with some non-ASCII letters used in strings

2.6

  • PHP version check. At least PHP 5.3 is required during plugin activation.
  • WordPress version check for at least version 3.1
  • Removed some PHP warnings

2.5

  • settings page changes

2.4

  • version fix

2.3

  • Some default parameters are not set
  • Possibility to enter custom parameters for chat

2.2

  • Some language changes

2.1

  • fixed error in rendering

2.0

  • Plugin is using now smartsupp/chat-code-generator (https://github.com/smartsupp/chat-code-generator)

0.1

  • Inital version of the Plugin